In a successful organisation,
goals are set at every level depending on the functional area, level in the
organisation and the nature of work performed.
The Balanced Score Card, one
of the most widely followed corporate transformational strategies aims to
analyse and set goals & benchmarks for the organisation across 360 degrees
of its performance across Financial, Customer, Internal Process and Learning
perspectives.
While the goals and
benchmarks are set in line with the overall vision of the organisation, these
are set in such a way that the employees operate out of their comfort zones.
These goals then become the
guiding stars for the employees
While there are various
levels of hierarchy, the leadership at all levels is focussed on the achievement
of the set goals for the respective departments with an eye on the achievement
of the ultimate goal set for the organisation.
Thus there is no space for
individual egos, idiosyncrasies, personal likes and dislikes, emotions to play
a role in the performance of the employees at various levels. Animated
discussions between the superiors and the subordinates have only objective,
that is to create conditions and support performance towards achievement of the
objectives at all levels. Every boss will thus try and act as the ideal boss to
work for and this behaviour is encouraged.
Where the employees are
motivated by the achievement of their individual goals and the overall goals of
the organisation, where the goals at various levels across all the
departments in line and in harmony with
the goals of the organisation the performance of the organisation has only one
way to go, that is to soar higher and higher.
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